Terms of service.

These are the terms of service for SiteFlash clients. They set out what we provide, what you pay, what each of us must do and how either of us can end the arrangement. Last updated: 1 October 2026

1. Who these terms are between

1.1 These terms are between us and you. "We", "us" and "our" mean SiteFlash. SiteFlash is a trading name. The business is run by one person. It is based in Northolt, West London. "You" means the business that asks for a homepage concept or subscribes to one of our packages.

1.2 You can contact us about these terms or your website:

• Email: alket@siteflash.co.uk

1.3 These terms are written for business customers, including sole traders. By subscribing you confirm that you are buying the service for your trade or business, and that you have authority to agree to these terms for it. If any customer counts as a consumer in law, their statutory rights are not affected by anything in these terms.

1.4 A contract between us is made when you subscribe to a package through the payment link we send you. The contract is made up of these terms and the package you chose. If we have given you a written quote for a larger or more complex website, that quote is part of the contract too. Any terms of your own do not apply.

1.5 Your use of our website is covered separately by our website terms of use.

2. The free homepage concept

2.1 You can ask us for a free homepage concept by filling in the form on our website. We design a working homepage concept for your business and email you a link to it. A concept can be ready in as little as 48 hours, but that is not a promised delivery time.

2.2 The concept is free. You do not need to give us a card, and you are under no obligation to subscribe. We may decline a request, for example where the business is outside the trades we work with.

2.3 The information you give us for the concept must be accurate, and you must have the right to ask for a concept for that business.

2.4 The concept stays ours unless you subscribe. You may view it and share the link inside your business to decide whether to go ahead. You may not copy it, reproduce it or give it to anyone else to build from. We may take a concept offline at any time. Anything of yours that appears in it, such as your business name or logo, remains yours.

2.5 If you subscribe, the concept becomes the starting point for your website, and clause 11 applies to it.

3. The packages and what is included

3.1 We offer two monthly packages. There is no upfront build fee and no minimum term.

3.2 Under both packages we build your website, host it, look after its domain name and make edits for you on request. You do not get a login or an editor, because we make the changes for you.

3.3 Larger or more complex websites, such as sites with booking systems, e-commerce or several locations, are not covered by the two packages. We quote for them individually. The written quote sets out the price and what is included, and these terms apply to everything else.

3.4 Anything not listed in your package or quote is not included unless we agree it in writing.

4. The free trial and billing

4.1 You subscribe through a Stripe payment link. You enter your card details on Stripe's checkout page. We never see your full card number.

4.2 Every subscription starts with a 7-day free trial. Nothing is charged during the trial. If you cancel within the 7 days, you pay nothing.

4.3 If you do not cancel during the trial, the first monthly payment is taken when the trial ends. After that, the monthly fee is taken in advance each month, automatically, through Stripe, until the subscription is cancelled.

4.4 The one-off fee for a stock video hero on the Minimum package is payable in addition to the monthly fee if you choose that option.

4.5 You must keep a valid payment method on your subscription. If a payment fails, we will send you a reminder. Clause 13 explains what happens if it stays unpaid.

5. Price changes

5.1 We may change the price of your package. We will give you at least 30 days' written notice by email before a change takes effect.

5.2 If you do not want to pay the new price, you can cancel under clause 12 before the change takes effect, and you will not be charged the new price.

6. What you must provide

6.1 To build and run your website we need you to:

• give us accurate and complete information about your business;
• send us the content for the site, such as your logo, photographs and text, and only content you have the right to use;
• review the site and give approvals and answers in good time;
• tell us promptly if anything on the site becomes wrong or out of date.

6.2 You promise that the content you supply, and anything you ask us to publish:

• does not infringe anyone else's rights, including copyright, trade marks and privacy;
• does not break the law, including the rules on advertising and on misleading customers;
• is true, including any statement about your qualifications, accreditations, reviews, prices and past work.

6.3 You are responsible for what your website says about your business. We may decline to publish, or may remove, anything we reasonably believe is unlawful, misleading or infringes someone else's rights.

6.4 We are not responsible for delay caused by content, information or approvals arriving late. The monthly fee is payable from the end of the free trial whether or not you have sent us what we need.

7. Revisions and edits

7.1 Before your site goes live, your package includes rounds of revisions: 1 round on the Minimum package and 3 rounds on the Growth package. A round of revisions is one set of changes to the site as built, sent to us together after you have reviewed it.

7.2 Your site goes live once you have approved it.

7.3 After your site is live, we make reasonable edits for you on request. Email us the change you want and we will make it within a reasonable time. Reasonable edits are changes to what is already on the site, such as updating text, photographs, services or contact details.

7.4 Work that goes beyond your package is by agreement and may be quoted separately. That includes pages above your page limit, a redesign, new features and further rounds of revisions before launch.

8. Domains

8.1 Both packages include the domain name for your website.

8.2 If you already own a domain name, it stays yours. You will need to give us the access or make the settings changes needed to connect it to your website. We look after those settings while you subscribe.

8.3 If you do not have a domain name, we register one for you through a domain registrar and renew it while you subscribe. It is your domain. We will transfer it to you on request, including after you cancel. To receive it you will need your own account with a registrar.

8.4 Domain names are subject to availability and to the rules of the registrar and the registry.

8.5 We do not have to keep renewing a domain after your subscription has ended. If we registered your domain, please ask for the transfer when you cancel.

9. Hosting and availability

9.1 We host your website using third-party hosting providers, and we provide the hosting service with reasonable care and skill.

9.2 We do not guarantee that your website will be available at all times or free from faults. Websites are sometimes unavailable because of maintenance, faults at a hosting provider or problems with the internet, and we do not offer an uptime guarantee.

9.3 If your website goes down, we will take reasonable steps to get it back online as soon as we can.

10. Search and results

10.1 We do not guarantee search engine rankings, website traffic or enquiries. They depend on things outside our control, such as search engines, your competitors and your market.

10.2 The local keywords and the quarterly SEO review in the Growth package are work we carry out. They are not a promise of any result.

11. Ownership and licence

11.1 Your content. The content you supply, such as your logo, photographs and text, stays yours. You give us permission to use it to build, host and display your website for as long as you subscribe.

11.2 Our design and code. The design and code of your website stay ours. That includes its layout, styling, templates and scripts.

11.3 Your licence. While your subscription is active, we give you a licence to use the design and code as your business website at your domain. The licence is not exclusive and cannot be transferred. It ends when your subscription ends. You may not copy the design or code, move it to another host or have anyone else reproduce it.

11.4 Third-party material. Stock video and any other third-party material we add to your website is used under licence and stays the property of its licensor. You may not reuse it outside the website.

11.5 Showing your website. We will show your website as an example of our work only if you agree.

12. Cancelling your subscription

12.1 You can cancel at any time. There is no minimum term. To cancel, email alket@siteflash.co.uk.

12.2 If you cancel during the free trial, you pay nothing.

12.3 If you cancel after the trial, the cancellation takes effect at the end of the month you have already paid for. Your website stays live until then, and no further payments are taken.

12.4 When the cancellation takes effect, we take your website offline and your licence under clause 11.3 ends.

12.5 On request, we will return the content you supplied. Clause 8 explains what happens to your domain.

13. Suspension or ending by us

13.1 We may suspend your website by taking it offline, or end the contract, if:

• a payment is still unpaid 14 days after we sent you a reminder;
• your content, or the way the website is being used, is unlawful or infringes someone else's rights, or we reasonably believe it does;
• you abuse the service, or behave in an abusive or threatening way towards us.

13.2 We will give you notice by email before we suspend your website or end the contract, and we will tell you the reason. Where the problem can be put right, we will give you a reasonable chance to do so. Where content appears to be unlawful, the notice may be short and we may remove that content straight away.

13.3 If we end the contract, clauses 12.4 and 12.5 apply. Fees due up to the date the contract ends remain payable.

14. Data protection

14.1 Each of us will comply with the data protection law that applies to us, including the UK General Data Protection Regulation and the Data Protection Act 2018. Our privacy policy explains how we use the personal data we hold about you as our client.

14.2 When a visitor sends an enquiry through the website we build and host for you, you are the controller of that visitor's personal data and we are your processor. We process it to deliver enquiries to you and to host your website, for as long as you subscribe. The data is the names, contact details and messages of people who use your website's forms, and the technical details of visits to the site.

14.3 As your processor, we will:

• process the data only on your documented instructions, which include these terms, unless the law requires otherwise;
• keep the data confidential and protect it with appropriate security measures;
• use sub-processors, such as the hosting provider and the form provider, only under terms that protect the data to the same standard, and remain responsible to you for what they do;
• tell you on request which sub-processors we use, and tell you before we add or replace one so that you can object;
• transfer the data outside the United Kingdom only with a safeguard that UK data protection law allows;
• help you respond to requests from people using their data protection rights, and help you meet your own duties on security, breach reporting and impact assessments;
• tell you without undue delay if we become aware of a personal data breach affecting the data;
• delete the data, or return it to you if you ask, when your subscription ends, unless the law requires us to keep it;
• give you the information you reasonably need to show that these terms are being met, and allow a reasonable audit on notice.

14.4 You agree to our use of sub-processors on this basis. You are responsible for the privacy information shown on your website and for having a lawful basis to use the enquiries you receive.

15. Confidentiality

15.1 Each of us will keep confidential any information about the other's business that is not public and that we learn because of this contract. Each of us will use it only for the purposes of this contract.

15.2 This does not apply to information that is already public, that the other already knew, or that the law or a court requires to be disclosed.

15.3 This clause continues to apply after the contract ends.

16. Liability

16.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

16.2 We will provide our services with reasonable care and skill. As far as the law allows, all other terms that might be implied into this contract are excluded.

16.3 Subject to clause 16.1, we are not liable for loss of profit, or for any indirect or consequential loss.

16.4 Subject to clause 16.1, our total liability to you under or in connection with this contract, however it arises, is limited to the fees you paid us in the 12 months before the claim arose.

16.5 We are not responsible for a problem to the extent that it was caused by content or instructions you gave us.

17. Events outside our control

17.1 Neither of us is in breach of this contract, or liable for a delay or failure, to the extent that it is caused by an event outside our reasonable control. Examples are a failure at a hosting provider, a domain registrar or a payment provider, a wider internet or power failure, a cyber attack, severe weather, or an act of government.

17.2 If such an event affects our service to you, we will tell you as soon as we reasonably can and resume the service as soon as the event allows. Your right to cancel under clause 12 is not affected.

18. Changes to these terms

18.1 We may change these terms. We will give you at least 30 days' written notice by email before a change takes effect for you.

18.2 If you do not accept a change, you can cancel under clause 12 before it takes effect. If you keep your subscription after the change takes effect, the new terms apply.

19. Governing law and other terms

19.1 This contract is governed by the law of England and Wales, and the courts of England and Wales will deal with any dispute about it.

19.2 Notices under these terms are given by email. We use the email address you gave us when you subscribed, so please tell us if it changes.

19.3 These terms, your package and any written quote are the whole agreement between us about the service. Neither of us has relied on a statement that is not set out in them. This does not limit liability for fraud.

19.4 If a court finds part of these terms unenforceable, the rest continue to apply. If either of us delays in enforcing a right, that right can still be enforced later.

19.5 This contract is between you and us. No one else has a right to enforce it. You may not transfer it to someone else without our written agreement.

19.6 These terms are written for business customers. If you count as a consumer in law, nothing in them affects your statutory rights.